WHILL Model C2 Support Plus – fault codes, parts & serial label
Typepowerchair (C2 with NXT EXTEND thoracic seat back and headrest)
ControllerWHILL motor controller (MC) / HMI (per error list) CONFIRMED
Fault codes (59)
From the C2 / F code set. All C2 / F codes explained
| Code | Meaning | Checks |
|---|---|---|
| 01 | Operated with arm raised (C2/Ci2) / device folded (F/Fi) | C2/Ci2: rotate the arm down and turn the device on. F/Fi: turn on with the device in the correct (not folded) position. |
| 02 | The device was turned on while the controller was not in the neutral position. | Turn on the device without touching the controller. |
| 03 | Brake is released. | Lock the brake and turn the device on. |
| 04 | The power was turned on with the charger connected. / The charger was connected with the power on. | Remove the charger. |
| 05 | Battery remaining 20% or less | Charge the battery. |
| 06 | Battery has reached 0% | Charge the battery |
| 08 | You may be on a very steep slope (please judge this as a reference). | You may be on a slope where you cannot run safely. Carefully move to a gentler slope which is 10° or less. Once notification is made, no re-notification is made for 2 minutes. |
| 09 | The pair of the HMI and MC is not correct. ・An C2/Ci2 HMI and F/Fi MC ・An F/Fi HMI and C2/Ci2 MC | Pair the HMI of Model C2/Ci2 with MC of Model C2/Ci2. Pair the HMI of Model F/Fi with MC of Model F/Fi. |
| 10 | Failure of communication related to seat cable | 1. Remove the battery and reinsert it after 10 seconds. 2. Turn off the device. Wait for 5 seconds. Remove the seat base and put it back. Turn on the device.(Model C2/Ci2) 3. Clean the contact surface of the connector between the seat base and main body.(Model C2/Ci2) 4. Replace the HMI, seat cable, main body cable or MC. |
| 12 | Battery communication failure | 1. Remove the battery and reinsert it after 10 seconds. 2. Contact your dealer for repair. |
| 13 | The battery was removed when the power was on. | Insert a battery |
| 14 | Low temperature mode The temperature of the battery dropped significantly (roughly 0℃ or less). | Store the battery at room temperature or above 0℃ and wait until the temperature of the battery returns to 0℃ or above. |
| 16 | Smart key battery low | Replace the smart key battery. |
| 20 | Battery regeneration current too large (detected by the MC) | Turn off the device and wait for 5 seconds, then turn it on. |
| 21 | Battery regeneration current too large (detected by the battery) | Turn off the device and wait for 5 seconds, then turn it on. |
| 22 | Battery voltage is low (warning) | Charge the battery. |
| 23 | Battery voltage too low (forced shutdown by safety function) | Charge the battery. |
| 24 | Battery regeneration current too large (warning) | Turn off the device and wait for 5 seconds, then turn it on. |
| 25 | Battery regeneration current too large (forced shutdown by safety function) | Remove the battery and insert after 10 seconds. |
| 26 | Battery overload, such as climbing a steep slope with weight (warning) | Remove the battery and insert after 10 seconds. |
| 27 | Battery overload, such as climbing a steep slope with heavy weight (forced shutdown by safety fun... | Remove the battery and insert after 10 seconds. |
| 28 | Battery overload, such as climbing a steep slope with heavy weight (forced shutdown by safety fun... | Remove the battery and insert after 10 seconds. |
| 29 | Battery cell over temperature (warning) | Remove the battery. Cool the battery to room temperature. |
| 30 | Battery cell over temperature (forced shutdown by safety function) | Remove the battery. Cool the battery to room temperature. |
| 31 | Excessive regenerative power was generated with the battery at low temperature (warning) | Turn off the device and wait for 5 seconds, then turn it on. |
| 32 | Excessive regenerative power was gemerated with the battery at low temperature (forced shutdown b... | Turn off the device and wait for 5 seconds, then turn it on. |
| 33 | Failed to initialize the battery internal clock | The device can still run but its log time will be innacurate. |
| 34 | Excessive regenerative power was generated | Turn off the device and wait for 5 seconds, then turn it on. |
| 35 | The battery was cool and overloaded. | Turn off the device and wait for 5 seconds, then turn it on. |
| 36 | Battery high temperature (detected by the battery safety circuit 1) | Remove the battery. Cool the battery to room temperature. |
| 37 | Battery high temperature (detected by the battery safety circuit 2) | Remove the battery. Cool the battery to room temperature. |
| 38 | Battery circuit short | 1. Remove the battery and insert after 10 seconds. 2. Charge the battery. 3. Replace the battery. |
| 39 | Battery miscellaneous error | 1. Remove the battery and insert after 10 seconds. 2. Charge the battery. 3. Leave the battery at room temperature to cool / warm it. 4. Replace the battery. |
| 40 | Joystick error | 1. Remove the battery and reinsert it after 10 seconds. 2. Replace the HMI. |
| 42 | LED error | 1. Turn the device off. Wait for 5 seconds, then turn it on again. 2. Replace the HMI. |
| 44 | CAN communication error | 1. Remove the battery and reinsert it after 10 seconds. 2. Turn off the device and wait for 5 seconds. Remove the seat base. Put it back and turn the device on.(Model C2/Ci2) 3. Clean the contact surface between the seat base and main body.(Model C2/Ci2) 4. Replace the HMI, seat cable, main body cable or MC. |
| 50 | Tail light over current | 1. Replace the tail light cable. 2. Replace the MC. |
| 60 | Motor overload | Turn on the power again. |
| 61 | Motor too hot (detected by the motor) | 1. Cool the motor 2. Replace the motor |
| 62 | Motor too cold | 1. Warm the motor up 2. Replace the motor |
| 63 | The speed profile is not set correctly. | Change the settings from the app |
| 64 | The joystick information was not received. | Remove the battery and insert after 10 seconds. |
| 65 | Motor sensor error | Remove the battery and insert after 10 seconds. |
| 69 | CAN communication error (detected by the MC) | Remove the battery and insert after 10 seconds. |
| 70 | Motor too hot (detected by the MC) | 1. Cool the motor 2. Replace the MC. |
| 71 | Motor driver IC over-voltage | Remove the battery and insert after 10 seconds. |
| 72 | Motor driver IC under-voltage | Remove the battery and insert after 10 seconds. |
| 73 | Failure of the motor driver board (charge pump) | Remove the battery and insert after 10 seconds. |
| 74 | Motor control unit over current | Remove the battery and insert after 10 seconds. |
| 80 | Motor driver miscellaneous error 1 | 1. Remove the battery and reinsert it after 10 seconds. 2. Replace the motor. 3. Replace the MC. |
| 81 | Motor driver miscellaneous error 2 | 1. Remove the battery and reinsert it after 10 seconds. 2. Replace the motor. 3. Replace the MC. |
| 82 | Motor driver miscellaneous error 3 | 1. Remove the battery and reinsert it after 10 seconds. 2. Replace the motor. 3. Replace the MC. |
| 83 | Motor driver miscellaneous error 4 | 1. Remove the battery and reinsert it after 10 seconds. 2. Replace the motor. 3. Replace the MC. |
| 84 | SPI communication error | 1. Remove the battery and reinsert it after 10 seconds. 2. Replace the motor. 3. Replace the MC. |
| 85 | Motor angle detection error | 1. Remove the battery and reinsert it after 10 seconds. 2. Replace the motor. 3. Replace the MC. |
| 86 | Motor over current | 1. Remove the battery and reinsert it after 10 seconds. 2. Replace the motor. 3. Replace the MC. |
| 87 | Brake over voltage | 1. Remove the battery and reinsert it after 10 seconds. 2. Replace the brake. 3. Replace the MC. |
| 90 | Status error | 1. Remove the battery and reinsert it after 10 seconds. 2. Contact your dealer for repair. |
| 91 | Timeout error | 1. Remove the battery and reinsert it after 10 seconds. 2. Contact your dealer for repair. |
Serial code label
No serial location data yet for this powerchair. Serial codes
Parts (0)
No parts recorded for this model yet.
Summarised from public manuals and supplier listings. Always check the product's own manual before any repair.